Your Privacy on TutorStudio

1. Who we are

TutorStudio is an online platform that connects you with tutors. It is run by TutorStudio Ltd, a company based in London, UK. When we say "we" or "us" on this page, we mean TutorStudio.

2. What information we collect

When you use TutorStudio, we collect some information about you. Here's what and why:

3. What we don't do

There are some things we will never do with your data:

• We never sell your information to anyone
• We never show you adverts based on your data
• We never share your information with social media companies
• We never use your data to profile you for marketing

4. Who can see your information

• You — you can see all your own data in your account
• Your parent or guardian — they have a linked account and can see your bookings, lesson notes, and progress
• Your tutor — they can see your name, age, subjects, and lesson history
• TutorStudio staff — only when needed to keep the platform running or if there's a safety concern
• The authorities — only if the law requires it, for example to protect you or someone else from harm

5. Your rights

Under UK data protection law, you have rights over your personal information. Here are the main ones:

• See your data: You can ask us for a copy of everything we hold about you
• Fix mistakes: If any of your information is wrong, tell us and we'll correct it
• Delete your data: You (or your parent) can ask us to delete your information. We'll do it unless we have to keep it by law (for example, safeguarding records).
• Say no: You can ask us to stop using your data for certain things (like anonymous analytics)
• Take your data: You can ask for your data in a format you can take to another service

To use any of these rights, email dpo@tutorstudio.io or ask your parent to do it for you.

6. Default settings

Because you're under 18, some features are switched off by default to protect you:

• AI features (like lesson summaries) — off until your parent turns them on
• Session recording — off until your parent agrees
• Public profile — off. Nobody outside TutorStudio can see your profile.
• Optional cookies — off until your parent says yes

These defaults exist because the law (the Age Appropriate Design Code) says platforms must protect young people's privacy by default.

7. How long we keep your data

• Account data (name, email, subjects) — kept while your account is open, deleted within 30 days of closure
• Lesson notes — kept for 7 years (because they are educational records)
• Session recordings — deleted after 30 days
• Messages — kept while your account is open, then deleted within 90 days of closure
• Safeguarding records — if there was ever a safety concern involving you, we keep the record for 7 years after you turn 18 (this is a legal requirement)

8. How we keep your data safe

We use encryption (a way of scrambling data so only authorised people can read it), secure UK-based servers, and strict access controls. Only the people who need to see your data can see it.

9. What if something worries you?

If anything about your data or your experience on TutorStudio worries you:

• Talk to your parent or guardian
• Use the "Report a concern" button on any page
• Email safeguarding@tutorstudio.io
• Call Childline on 0800 1111 — it's free and confidential

10. Complaints

If you or your parent are not happy with how we handle your data, you can complain to the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

11. More information

For the full details (written for adults), see our Privacy Notice. If you're under 13, there's an even simpler version at Privacy for under-13s.