Verbatim helpline numbers reviewed every quarter, followed by a short plain-English explainer for children and young people on what TutorStudio does, what happens when you tell us something, and where to get help if you need it.
Helplines last reviewed: 2026-05.
If a child is at acute risk, use one of these routes directly. Do not wait for an inbox reply. These numbers and hours are reviewed every quarter; a stale entry is treated as a priority bug.
Anyone in immediate danger · 24/7
Emergency services
999
Call 999 when someone's life is in immediate danger, when there is a risk of serious harm, or when a crime is in progress.
Under 19s · 24/7
Childline
0800 1111
Free and confidential. You can call, write, or use the online chat. Calls do not show up on the phone bill.
Anyone who needs to talk · 24/7
Samaritans
116 123
Free to call from any phone. You can also email jo@samaritans.org and they will reply.
Anyone in crisis in the UK · 24/7
Shout
Text SHOUT to 85258
Text-based support if you cannot speak out loud or do not feel safe on a call.
Under 35s with thoughts of suicide · 24/7
Papyrus HOPELINE247
0800 068 4141
Talk to a trained adviser. They also help anyone worried about a young person.
Anyone struggling · 5pm to midnight
CALM
0800 58 58 58
Phone or web chat. Campaign Against Living Miserably — practical, non-judgemental support.
Anyone needing urgent NHS mental-health support · 24/7
NHS 111 mental-health
111 (option 2)
Routes to the NHS mental-health pathway in your area. Option 2 from the 111 menu.
Adults worried about a child · Monday to Friday 8am to 10pm; weekends 9am to 6pm
NSPCC adult helpline
0808 800 5000
For adults, including parents, teachers and members of the public, who are worried about a child.
Anyone concerned about online abuse of a child · Reviewed in working hours
CEOP
Online report only
Use the CEOP Safety Centre to report online abuse, including grooming or sharing of indecent images.
This part is written for children and young people who use TutorStudio. If you are reading it with a grown-up, that is fine too.
TutorStudio is a website where you can have lessons with a tutor. A tutor is an adult who helps you learn a subject — like maths, English, music, or anything else you are working on. Your parent or carer usually books the lessons.
Tutors on TutorStudio have to show us who they are and pass safety checks before they can teach. We also have a safeguarding lead — a grown-up whose job is to keep children safe.
Tell a grown-up you trust. That can be a parent, a carer, a teacher, or your safeguarding lead at school. You can also tell us through the report form, or call Childline on 0800 1111. Childline is free and they will not tell anyone unless you are in danger.
Anything that makes you feel unsafe, uncomfortable, scared, or confused. That includes someone asking you to keep a secret, sending pictures you did not ask for, asking you to meet up off the website, or saying things that upset you.
We will listen. We will not be cross. We will help you decide what to do next. Sometimes we have to tell another adult — like the police, social services, or a teacher — so they can help keep you safe. We will explain it to you first.
Yes. You have the right to ask for the information we hold about you, and to ask us to fix anything that is wrong. Ask a parent or carer to help, or write to us through the form.
If a friend tells you they are not safe, that is hard to hear. You do not have to keep it a secret. Tell a grown-up you trust. You can also call Childline yourself and talk it through with them.
If you want to talk to someone right now and you do not want to wait for us, call Childline on 0800 1111. The call is free and does not show up on the phone bill.
If you have a concern to raise, the reporting form is the structured route. The DSL pathway page explains who reviews what, and how the four tiers resolve.